Welcome to Explore Detroit Support — powered by Galaxy Marketing Services.
We’re here to help you get the most out of your Explore Detroit experience. If you have any questions, encounter technical issues, or need assistance, please review the information below or reach out directly.
Frequently Asked Questions
Q: Is the app free to use?
A: Yes — Explore Detroit is free to download and use, with ongoing updates to improve your trip planning experience.
Q: Why am I not seeing my location or weather?
A: Please ensure you’ve granted location permissions in your device settings. Weather information requires both location access and an active internet connection.
Q: How often is event data updated?
A: We update event data regularly to reflect the most current happenings across Detroit’s neighborhoods. If you see outdated information, feel free to contact us.
Contact Support
If you need assistance beyond the FAQs, please contact us directly:
Email: team@galaxymarketingservices.com
Hours: Monday – Friday, 9 AM – 5 PM EST
Feedback & Feature Requests
We’re actively building new features and would love to hear your feedback.
👉 Submit feedback or feature ideas:
Privacy Policy for Explore Detroit
Effective Date: June 2025
Galaxy Marketing Services LLC (“we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy explains how Explore Detroit (“the App”) collects, uses, and safeguards your information when you use our mobile application.
1. Information We Collect
Explore Detroit is designed to operate with minimal personal data collection. However, to provide certain features, we may collect:
a) Location Data (Only With Permission)
- We request your device’s location to provide relevant event suggestions, calculate distances, and create customized trip plans.
- Location data is only accessed while the app is in use and is not stored or shared.
b) Device Information
- We may collect limited device information (device type, OS version, general usage data) for troubleshooting and app performance improvements.
c) Usage Data
- Anonymous usage data may be collected to help us improve app functionality, design, and user experience.
- This may include interactions within the app, time spent on features, and general engagement metrics.
2. How We Use Your Information
The data we collect is used solely for:
- Generating personalized trip plans based on your preferences and location.
- Displaying nearby events, attractions, and recommendations.
- Improving app functionality and user experience.
- Ensuring app stability and performance.
We do not sell, rent, or trade your personal data to third parties.
3. Third-Party Services
Explore Detroit may integrate with Apple services such as:
- MapKit (for maps and navigation)
- WeatherKit (for local weather information)
- EventKit (for adding trips to your calendar)
- CoreLocation (for location-based features)
All third-party integrations are compliant with Apple’s privacy guidelines. No personal data is shared beyond these secure frameworks.
4. Data Retention
- We do not store or retain personal location data after each session.
- General app usage analytics may be retained to improve services but is not tied to individual users.
5. Your Privacy Choices
- You may revoke location access at any time via your device settings.
- You may uninstall the app at any time to stop all data collection.
6. Children’s Privacy
Explore Detroit is not intended for use by individuals under the age of 13. We do not knowingly collect data from children under 13. If you believe your child has provided personal information, please contact us.
7. Changes to This Policy
We may update this Privacy Policy periodically. You will be notified of any material changes via app updates or notifications.
8. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact:
Galaxy Marketing Services LLC
Detroit, MI
Email: team@galaxymarketingservices.com
Website: https://galaxymarketingservices.com
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Explore Detroit is developed and maintained by Galaxy Marketing Services — proudly based in Detroit, Michigan.